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Cancellation policy

Right of withdrawal for consumers

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.

You have the right to revoke contracts within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of conclusion of the contract.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement sent by e-mail to post@silvia-grupp.de. You can use the model withdrawal form below for this purpose, but it is not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

Premature expiry of the right of withdrawal

Your right of withdrawal expires prematurely if the contract has been fulfilled by both parties at your express request before you have exercised your right of withdrawal. This is the case, for example, if you receive access to digital content immediately after purchase.

Sample revocation letter

Dear Sir or Madam
I hereby exercise my right of revocation and withdraw from the contract with you within the period
from the contract concluded with you under order number … within the period stipulated by law.
Please confirm receipt of this letter and the cancellation of the contract in writing.
in writing.

Thank you very much.

Yours sincerely
(Your name)