General terms and conditions

§ 1 Basic Provisions and Definitions

1.1 These General Terms and Conditions (“GTC”) govern the contractual relationship between Silvia Suryodaya GmbH, Schillerstraße 66, 70839 Gerlingen, Germany (“Provider”) and the Customer (“Customer”). Customers may be consumers within the meaning of Section 13 German Civil Code (BGB) or entrepreneurs within the meaning of Section 14 BGB.

1.2 A consumer within the meaning of the following provisions is any natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business, or profession.

1.3 An entrepreneur is any natural or legal person or a legally capable partnership that, when entering into a legal transaction, acts in the exercise of its trade or independent professional activity or in preparation thereof. Legal entities under public law and special public funds are considered equivalent to entrepreneurs.

1.4 The subject of this contract is the provision of individualized consulting and mentoring services by the Provider, relating to the Customer’s personal and professional development. The offering is aimed at individuals who wish to identify and overcome inner blockages, strengthen emotional balance, and enhance professional authenticity and effectiveness. The cooperation is based on a holistic approach that includes identifying and shifting belief systems as well as working with energetic burdens. The goal is to identify negative patterns—such as those leading to stress, inner blockades, or exhaustion—and replace them with a positive sense of energy.

The individualized sessions include various phases of emotional and intuitive stabilization and increasing inner presence. Participants receive individual guidance to consciously promote their personal development.

The Provider also supports customers in building their own professional practice. This includes developing a clear offer, market positioning, choosing a suitable target group, and fundamental topics such as legal frameworks, social media, and marketing strategies.

No healing treatment or therapeutic treatment in a medical or psychological sense is provided. No promises of healing are made.

1.5 Deviating or conflicting terms of the Customer shall not apply unless expressly agreed in text form.

1.6 The use of the generic feminine form serves exclusively to improve readability and expressly includes all genders.

 

§ 2 Formation of the Contract

2.1 The offers shown on the website do not constitute a legally binding offer but an invitation to make a booking (invitatio ad offerendum).

2.2 The contract is concluded via the Provider’s website.

2.3 After the contract has been concluded, the Customer receives an order confirmation by email. Invoices are generated automatically using standard accounting software and sent to the Customer by email.

2.4 The contract is concluded exclusively in German.

 

§ 3 Description and Scope of Services

3.1 The Provider offers individualized consulting services, which may be provided online (e.g., via common videoconferencing tools) or by telephone.

3.2 These services are provided under Sections 611 et seq. BGB. A specific result—particularly regarding economic, professional, or personal goals—is expressly not owed.

3.3 The consulting offer does not constitute systematic teaching of subject-specific, educational, or methodological knowledge and does not represent a structured training or educational program. Instead, it focuses on targeted support of the Customer’s individual development, motivation, and entrepreneurial action. The focus lies on personal guidance and situational impulses, strategies, and reflection processes that the Customer implements independently within her own context. This is an individualized consulting and mentoring service tailored to the Customer’s needs, objectives, and developmental stage.

3.4 Since each Customer works with her own challenges, goals, and circumstances, standardized content or a fixed curriculum is intentionally avoided. The consulting process is need-based, situational, and individualized. Systematic transfer of specialist knowledge or a structured training program is not part of the agreement.

3.5 No learning success checks take place. The Provider does not guarantee that the consulting content will lead to any specific learning outcome, measurable improvement, or business results.

3.6 Training videos, worksheets, and other supplementary materials provided via digital platforms or otherwise serve only to support the live sessions. They do not replace the live sessions. The main service consists of the live sessions; supplementary materials are provided additionally without any obligation for a specific scope or availability.

3.7 The Provider reserves the right to modify, supplement, or discontinue voluntary additional offerings at any time. They do not constitute an independent claim to fulfillment.

3.8 The Provider may reschedule or cancel appointments for understandable organizational reasons; changes will be communicated at least five (5) business days before the original date. This does not apply to unforeseeable events (e.g., illness).

3.9 Services are provided by trained professionals. The consulting services do not fall under any medical profession. They do not constitute a medical treatment, psychotherapy, or any other regulated medical service. The Provider’s services do not replace medical or psychotherapeutic treatment, and the Customer remains fully responsible for her health. If in doubt, medical or therapeutic advice must be sought. No healing promises are made.

 

§ 4 Duties of Cooperation and Personal Responsibility

4.1 Access

4.1.1 Access to the Provider’s offerings is personalized and non-transferable.

4.1.2 Access to digital content is provided through the Provider’s community on the digital learning platform. Access is personal and must not be shared.

4.1.3 Customers must maintain confidentiality within the group offerings and may not share content or grant access to third parties without prior consent.

4.1.4 The Provider may temporarily or permanently block access if the Customer violates these GTC or applicable law, or if there is another legitimate and substantial reason. The Customer’s legitimate interests will be considered.

4.2 Usage Rights for Digital Content and Materials

4.2.1 Access to digital content is provided through the Provider’s community. No separate login credentials are created. When the contract ends or is not renewed, the Customer is removed from the community and access ends.

The Customer may download and print audio/video files, PDFs, and other materials for personal use. She may use third-party services (e.g., copy shops) for printing. All other rights remain with the Provider. Recording, duplication, or sharing of content—including screenshots, screen recording, or similar methods—is not permitted.

4.2.2 The Customer may not share files or materials with third parties, either free of charge or for payment. Using the materials for independent consulting of third parties is prohibited.

4.2.3 Making copies, forwarding materials, or any other use beyond personal purposes requires prior written consent from the Provider.

4.2.4 All trademarks and logos are protected by copyright and trademark law. The Customer agrees to use materials only within permitted limits and to prevent unauthorized use by third parties.

4.2.5 Legally mandatory uses remain unaffected.

4.3 Protection of Know-how and Confidentiality

The Provider maintains confidentiality regarding all Customer information during and after the contractual period. The Customer acknowledges that all information about the Provider’s methodology, ideas, concepts, and business experience (“know-how”) is a trade secret. The Customer agrees to maintain confidentiality, including in group programs regarding other participants. Exceptions apply only to information already known, independently developed, publicly known, or later becoming public without fault.

4.4 Duty of Consideration

The Customer must support the proper execution of services and refrain from disruptive behavior. If she does not comply with a request to stop disruptive behavior, the Provider may temporarily or permanently exclude her without affecting the payment obligation.

 

§ 5 Fees and Payment Terms

5.1 Prices valid at the time of contract conclusion apply. These are final prices plus statutory VAT, if applicable.

5.2 Payment is generally due in advance. For installment plans, the agreed dates apply.

5.3 If installment payment is offered, the Customer may choose it. All details (number of installments, due dates, amounts) are shown during booking.

If the Customer is in default with an installment, the Provider may set a five (5) business day grace period. If payment is not made within that period, the entire remaining amount becomes immediately due.

5.4 Accepted payment methods include bank transfer, PayPal, and any other methods offered. Fees from failed payments are borne by the Customer.

5.5 Offsetting is permitted only with undisputed or legally established claims.

 

§ 6 Rights in Case of Defects

6.1 Statutory warranty law applies.

 

§ 7 Liability

7.1 The Provider is fully liable for damages caused intentionally or by gross negligence and for damages to life, body, or health.

7.2 For damages caused by minor negligence in breaching essential contractual obligations (cardinal duties), liability is limited to the foreseeable damage typical for the contract.

7.3 Further liability is excluded unless covered by Sections 7.1, 7.2, or the Product Liability Act.

7.4 The Provider is not liable for constant availability of services, especially concerning internet communication, which cannot always be guaranteed. Scheduled maintenance will be announced.

7.5 These limitations also apply to the Provider’s agents.

 

§ 8 Data Protection and Confidentiality

8.1 Personal data is processed in accordance with applicable data protection laws.

8.2 Both parties agree to confidentiality beyond the contract period.

8.3 Information on data processing can be found at:
https://www.silvia-grupp.de/datenschutzerklaerung/

 

§ 9 Right of Withdrawal (for Consumers)

9.1 For consumers within the meaning of Section 13 BGB, the statutory right of withdrawal applies as outlined in the withdrawal policy.

 

§ 10 Contract Term and Termination

10.1 The contract term depends on the booked offer.

10.2 Ordinary termination before the end of the agreed term is excluded. The right to extraordinary termination for good cause remains.

 

§ 11 Force Majeure

11.1 Force majeure is an external event without operational connection that cannot be prevented even with utmost care. Examples include natural disasters, war, pandemics, epidemics, illness, or quarantine orders. This list is not exhaustive.

11.2 The party experiencing the event informs the other party promptly.

11.3 In such cases, contractual obligations are suspended for the duration of the event. Fees already paid remain with the Provider; outstanding fees for services already provided must still be paid. Payments for services not yet delivered may be paused. After the event ends, the contract resumes. If the program is no longer offered, no further payments are due. Additional costs (e.g., travel expenses) are borne individually.

11.4 If the event lasts longer than 12 months, both parties may terminate the contract with three weeks’ notice. Services already provided are paid for; prepaid fees are refunded except participation-guaranteeing fees, which are non-refundable. Ticket fees, online course fees, etc. will be refunded. Further damages are borne individually.

11.5 If the event lasts longer than 18 months, the contract is dissolved. The Provider issues a final invoice; outstanding amounts must be paid within 14 days. Refunds to the Customer will also be issued within 14 days. Further claims are excluded.

 

§ 12 Final Provisions

12.1 Applicable Law

12.1.1 For entrepreneurs, German law applies under exclusion of the UN Convention on Contracts for the International Sale of Goods.

12.1.2 For consumers with habitual residence in an EU member state, German law applies, but mandatory consumer protections of their country remain unaffected.

12.2 Miscellaneous Provisions and Dispute Resolution

12.2.1 These GTC constitute the complete agreement. Changes should be made in writing (email is sufficient).

12.2.2 For merchants, legal entities under public law, or special public funds, the exclusive place of jurisdiction is the Provider’s business location.

12.2.3 The European Commission provides an online dispute resolution platform. The Provider is neither obligated nor willing to participate in a consumer arbitration process.

12.2.4 If any provision becomes invalid, the remainder of the contract remains unaffected. The agreed scope of performance shall be adjusted within legal limits.